Yoders
Lean, Mean, Teaming Machine Conference with Luke Kuepfer
You want to make the sale. Your product or service is perfect, your pitch is perfect, and your customers. . .well, not quite perfect!
It’s easy to blame our failures on our customers. In fact, we often fail to realize the problems in our approach due to a singular, sales-minded perspective. Seeing through our customers’ eyes changes everything.
So what will it take for both you and your customers to win?
What are they truly hoping for in both the product or service and the
experience?
What if things go south after the sale?
How might you dial back irate customers’ negative attitudes and turn them
into gung-ho raving fan customers?
Through this 4-6 hour workshop, Luke will help you understand what
winning at customer service looks like and give you an opportunity to work
through real-life scenarios.
Christian Business Conference with Luke Kuepfer Customer Service Conference
Customer Service Conference with Luke Kuepfer
You want to make the sale. Your product or service is perfect, your pitch is perfect, and your customers. . .well, not quite perfect!
It’s easy to blame our failures on our customers. In fact, we often fail to realize the problems in our approach due to a singular, sales-minded perspective. Seeing through our customers’ eyes changes everything.
So what will it take for both you and your customers to win?
What are they truly hoping for in both the product or service and the
experience?
What if things go south after the sale?
How might you dial back irate customers’ negative attitudes and turn them
into gung-ho raving fan customers?
Through this 4-6 hour workshop, Luke will help you understand what
winning at customer service looks like and give you an opportunity to work
through real-life scenarios.
Christian Business Conference with Luke Kuepfer Customer Service Conference
With guest speaker Rob Marchalonis
Wednesday, December 14th| 9am – 4pm | $199 per person
Yoder’s Restaurant & Buffet – 14 S Tower Rd, New Holland, PA 17557
Rob Marchalonis is the creator of IncentShare and founder of LSP123. Years
of hands-on experience as CEO, marketing director, engineer, entrepreneur,
coach, and consultant has given Rob deep insight into organizational
dynamics, motivation, incentives, and sharing to get results. He has advised
thousands of business and nonprofit leaders.
Boost Employee Producivity (POSTPONED)
THIS EVENT HAS BEEN POSTPONED. THE NEW DATE WILL BE ANNOUNCED SOON!
Serving Leadership with Luke Kuepfer
If you want your influence to go beyond a changed habit or a temporarily improved bottom line, this leadership development presentation is for you. It introduces a unique leadership model that’s focused on the greatest serving leader of all time – Jesus of Nazareth.
Participants discover the power of leading from the basis of vision, relational influence, and service. Designed for business and non-profit leaders, this interactive workshop will help you develop and enhance your serving leadership skills.
Goodwin is President of Goodwin Consulting Group, LLC, based out of
Lake Stevens, Washington, and is the Managing Attorney at Goodwin Legal and
Business Solutions, PLLC. As a consultant Benjamin specializes in Organizational
Change Management and Business Development – helping businesses manage
changes in process, production, technology, and employee matters.
Serving Leadership with Luke Kuepfer
If you want your influence to go beyond a changed habit or a temporarily improved bottom line, this leadership development presentation is for you. It introduces a unique leadership model that’s focused on the greatest serving leader of all time – Jesus of Nazareth.
Participants discover the power of leading from the basis of vision, relational influence, and service. Designed for business and non-profit leaders, this interactive workshop will help you develop and enhance your serving leadership skills.
Goodwin is President of Goodwin Consulting Group, LLC, based out of
Lake Stevens, Washington, and is the Managing Attorney at Goodwin Legal and
Business Solutions, PLLC. As a consultant Benjamin specializes in Organizational
Change Management and Business Development – helping businesses manage
changes in process, production, technology, and employee matters.
Serving Leadership with Luke Kuepfer
If you want your influence to go beyond a changed habit or a temporarily improved bottom line, this leadership development presentation is for you. It introduces a unique leadership model that’s focused on the greatest serving leader of all time – Jesus of Nazareth. Participants discover the power of leading from the basis of vision, relational influence, and service. Designed for business and non-profit leaders, this interactive workshop will help you develop and enhance your serving leadership skills.
Serving Leadership with Luke Kuepfer
If you want your influence to go beyond a changed habit or a temporarily improved bottom line, this leadership development presentation is for you. It introduces a unique leadership model that’s focused on the greatest serving leader of all time – Jesus of Nazareth. Participants discover the power of leading from the basis of vision, relational influence, and service. Designed for business and non-profit leaders, this interactive workshop will help you develop and enhance your serving leadership skills.
Real Asset Investing- Making Smart Decisions with Lasting Impact
In this seminar, Dave Zook will break down age-old myths about taxes, how to invest strategically and how to use the current tax law to benefit you and your business.
Caleb oversees the business tax department at McClarigan CPAs & Advisors. He works as a trusted business advisor for many exceptional clients and specializes in advanced tax planning involving cost segre-gation study analysis, the utilization of micro-captive insurance com-panies, accounting method optimization, and so on. He is experienced as a business valuation analyst valuing companies for mergers and acquisitions, exit strategy planning, and estate and gift tax planning. He is also very experienced with the preparation and audit of financial statements and individual and business tax return preparation and compliance.
Strategic Investing to Change Your World
1. Invest in Your Business and Yourself. – Rob Marchalonis
2. Tax efficient investing. – Dave Zook
Winning at Customer Service – Luke Kuepfer
Luke Kuepfer will be presenting his brand new seminar on key customer service principals, giving you the knowledge and power for providing exceptional service, while learning how to build, retain and grow relationships with your customers.
Topics include:
• Understanding customer expectations• The power of apology, authenticity, positivity, consistency, and
simplicity in customer relationships• Applying the HEARD technique in customer service
• Relating with empathy—capitalizing on feelings more than facts
• How to keep disagreements from becoming arguments
Serving Leadership with Luke Kuepfer [Virtual Webinar]
If you want your influence to go beyond a changed habit or a temporarily improved bottom line, this leadership development presentation is for you. It introduces a unique leadership model that’s focused on the greatest serving leader of all time – Jesus of Nazareth. Participants discover the power of leading from the basis of vision, relational influence, and service. Designed for business and non-profit leaders, this interactive workshop will help you develop and enhance your serving leadership skills.